Clients workshop

On August 23 The employees of the Bank presented key features of the products and services in the client dedicated workshop in Astana, Kazakhstan.

About 100 people attended the training in total. 

The training was held by Tolganai Botatkanova, Deputy Chairman of the Board of Directors of First Heartland Bank.

She introduced the Bank’s new team and provided an insight about completed projects and future plans.

Client oriented approach is not just a phrase for us. We value client’s feedback and make efforts to give due consideration – said Mrs. Botakanova.

After that Igor Zhizdyukov, FHB Process Manager, demonstrated the operation of Internet Banking System. Then Anar Zhakupova, Currency Control Expert, presented slide-set. Both speakers covered the topic in details and answered all the questions from attendees.

It is very important for us to make FHB a friendly bank and ensure that our clients know by name people with whom they work. This approach allows to establish closer interaction and improve quality of services and trust level – concluded Tolganai Botatkanova.