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First Heartland Bank Joint Stock Company, former ABN Amro Bank Kazakhstan Subsidiary Bank JSC and RBS (Kazakhstan) Subsidiary Bank JSC has been operating on the Kazakhstan market since 1994. Since its founding, the Bank has gained a reputation of a reliable and professional partner in the banking sector, the leader in banking product innovations and quality of services. The Bank is represented by 3 branches in Kazakhstan – in Almaty, Astana and Atyrau.

The priority area of operation for First Heartland Bank JSC is complex servicing of corporate clients. A reliable and stable model of banking business, good knowledge of financial markets and different industry sectors enables keeping up with changes in a market and regulations.

The Bank is a participant in the Compulsory Deposit Insurance of the Kazakhstan Deposit Insurance Fund (KDIF) and a member of the Financial Institutions' Association of Kazakhstan as well.



VISION

Make the top 10 Kazakhstani financial institutions specialized in corporate, personal and digital banking.


MISSION

Provide a secure future, preserving the values of the present and respecting the traditions of the past.


UNDERLYING PRINCIPLES

  • Financial Stability and a Rational Risk Profile – maintaining profitability level with conservative investment policy and thoughtful asset management.
  • Innovations – the use of the latest advances in the banking sector.
  • High Management Standards – transparent management and implementation of global corporate governance standards at all levels.
  • Client-oriented approach – service customization to Clients' needs.
  • Contribution to the Development of the Country's Economy – commitment to the principles of sustainable development and the desire to expand the access of the Kazakh people to financial services.

OUR VALUES

Honesty, Reliability, Sustainable Development, Innovativeness and Quality – these values are exactly guided by the company's team in their operation. We are confident that, based on these values, we will bring FHB to sustainable development, and the bank's Clients will receive a highly qualified and customer-oriented service.

Honesty

We believe that we need to be honest with ourselves, Clients, employees and partners to succeed in business. Honesty generates trust, which is a lever for the development of people and business in all areas.

Reliability

Reliability is the main thing the Client's expects from financial institutions, and we understand this. The reliability of FHB is a conservative investment policy that due to the absence of problem loans, guarantees the bank liquidity, as well as highly qualified staff, which provides a high level of service.

Sustainable Development

We do not pursue short-term gains. We support long-term, but stable and organic growth of the bank, in the interests of clients, employees, shareholders, and society as a whole. We follow the key criteria of sustainable development, supporting and implementing social and environmental projects.

Innovativeness

We do not want to be at a stop. We strive to respond to all market challenges, study international experience and innovations to create and offer Clients unique and useful solutions.

Quality

We want to be the best. Therefore, we strive for every aspect of our work to be a standard of high quality and professionalism. This desire motivates employees to improve their work efficiency – optimize business processes, generate new ideas and implement innovations. As a result, the Client receives first-class service and quality products.